
Part 1
The journey starts here...

Part 2
Developing in depth knowledge...

Part 3
Communicating effectively...

Part 4
Preparation is key

Part 5
Getting off to a good start...

Part 6
Conducting your best tour...

Part 7
Ending on a high note...

Introduction
Learning new skills and applying them to your tours have been made easy with tour guide central expert advice and practical “how to” approach.
This course provides you with all the basic skills of tour guiding, starting with pre-tour planning to conducting the tour to bringing the tour to conclusion. The development process starts with the assessment of your current skills and tips on planning your development journey, so you can track your progress and make the most of your efforts.
Target Audience
Tour guides, educators, and tour and activity operators delivering experiences in:
Museums, Cultural sites, Historic sites, City tours, Bus tours, Nature walks, Zoos, Safaris, Wildlife Parks, Aquariums, Nature Reserves and more
Accreditation
Participants will receive a Level 2 Accredited Certificate upon the successful completion of all tasks and assessments of the Tour Guide Development Program. Certificate is accredited by ncfe, a leading British awarding organization
Key Learning Areas
Developing in depth knowledge
Communicating to inform and entertain
Conducting amazing tours
Knowing and managing your audience
Engaging guests and encouraging their participation
Here is what you will learn in this course
The importance of having in depth knowledge of your tour
Why pre-tour planning is essential to delivering a great tour
How confidence will boost your communication skills
Delivering a strong opening is key to an enjoyable journey
Few techniques to engage your guests and keep them that way
How to handle questions from guests in a professional manner
Tips on using microphones proficiently and why this is important
How to assess guest satisfaction levels during tour
Things you can do to add last minute value
Why ending on a high note is important
Course Curriculum
The journey starts here
Before you embark on this journey
Assessing your skill levels
Let the journey begin
Developing in depth knowledge
Introduction
Know your content
Communicating effectively
Communicating to Inform and Entertain
Keys to effective communication
Preparation is key
Developing a checklist for all tour details
Getting Prepared
The importance of pre-tour communication
Getting off to a good start
Making a good first impression
Bringing all the pieces together
Conducting your best tour
The cardinal rule of guided tours
Reviving your tours
Ending on a high note
A strong conclusion is paramount
Going the extra mile