Introduction

Learning new skills and applying them to your tours have been made easy with tour guide central expert advice and practical “how to” approach.

This course provides you with all the basic skills of tour guiding, starting with pre-tour planning to conducting the tour to bringing the tour to conclusion. The development process starts with the assessment of your current skills and tips on planning your development journey, so you can track your progress and make the most of your efforts.

Target Audience

Tour guides, educators, and tour and activity operators delivering experiences in:
Museums, Cultural sites, Historic sites, City tours, Bus tours, Nature walks, Zoos, Safaris, Wildlife Parks, Aquariums, Nature Reserves and more

Accreditation

Participants will receive a Level 2 Accredited Certificate upon the successful completion of all tasks and assessments of the Tour Guide Development Program. Certificate is accredited by ncfe, a leading British awarding organization

Key Learning Areas

Developing in depth knowledge

Communicating to inform and entertain

Conducting amazing tours

Knowing and managing your audience

Engaging guests and encouraging their participation

Here is what you will learn in this course

The importance of having in depth knowledge of your tour

Why pre-tour planning is essential to delivering a great tour

How confidence will boost your communication skills

Delivering a strong opening is key to an enjoyable journey

Few techniques to engage your guests and keep them that way

How to handle questions from guests in a professional manner

Tips on using microphones proficiently and why this is important

How to assess guest satisfaction levels during tour

Things you can do to add last minute value

Why ending on a high note is important