Module 1

Developing in-depth knowledge...

Module 2

Preparing for your tour...

Module 3

Communicating to inform and entertain ...

Module 4

Key effective communication techniques...

Module 5

Getting off to a good start...

Module 6

Conducting tours that yield rave reviews...

Module 7

Making tours more interactive ...

Module 8

Ending tour in a memorable fashion...

TypeOnsite Course
DateDec 2, 2018
Number of Registrations


This exceptional course is practical in nature. It will help you develop your guiding skills so you can become a true tourism professional and excel in leading tours. The program starts by setting a baseline for each participant through detailed skills assessments to identify clear development goals. Following, participants will go on a development journey learning every aspect of the guiding profession and developing valuable knowledge and skills in the process


Target Audience

Tour guides, educators, and tour and activity operators delivering experiences in:
Museums, Cultural sites, Historic sites, City tours, Bus tours, Nature walks, Zoos, Safaris, Wildlife Parks, Aquariums, Nature Reserves and more


Participants will receive a Level 3 Accredited Certificate in tour guiding upon the successful completion of all tasks and assessments of the program. Certificate is accredited by ncfe, a leading British awarding organization

Key Learning Areas

  • Developing in depth knowledge
  • Communicating to inform and entertain
  • Starting and closing tour in a memorable way
  • Knowing and managing your audience
  • Engaging guests and encouraging their participation

Here is what you will learn in this course

  • How to develop in-depth knowledge of your tour
  • How to prepare well for your tour
  • How to communicate effectively with your guests
  • How to start your tour in an impressive manner
  • How to conduct captivating tours
  • How to engage your guests and encourage their participation
  • How to deal with guests of different cultures
  • How to cater to guests with different learning styles
  • How to end your tour in a memorable fashion
  • How to deal with difficult situations

Course Curriculum

Module 1Developing in-depth knowledge...Preview

Developing in-depth knowledge

Importance of having in-depth knowledge

The effect of confidence on communication skills

Create your own digital knowledge hub

Collecting information for your tour

Module 2Preparing for your tour...Preview

Preparing for your tour

Developing a checklist for all tour details

Establishing a pre-tour communication system

Being responsive to any pre-tour inquiries

Keeping an updated list of recommended attractions

Module 3Communicating to inform and entertain ...Preview

Communicating to inform and entertain

Making the most of your communication practice sessions

Effective communication techniques

How to captivate guests through a strong opening

Proper use of microphones during tour

Module 4 Key effective communication techniques...Preview

Key effective communication techniques

Changing the pace

Using markers

Getting rid of filler words

Listening effective

Communicating with a purpose

Module 5Getting off to a good start...Preview

Getting off to a good start

The importance of a good start

Making a good first impression

Choosing your attitude

Managing expectations

Inspiring guests confidence with your actions

Module 6Conducting tours that yield rave reviews...Preview

Conducting tours that yield rave reviews

The Cardinal Rule of guided tours

Assessing guests’ satisfaction during tour

Being ready for change

Making the necessary adjustments

Module 7Making tours more interactive ...Preview

Making tours more interactive

Using props and visual aids

Using Q&A techniques

Using role play and volunteers

Module 8Ending tour in a memorable fashion...Preview

Ending tour in a memorable fashion

Importance of a strong conclusion

Techniques of effective tour closing

Adding last minute value

Following-up with guests post tour