Part 1

The journey starts here...

Part 2

Developing in depth knowledge...

Part 3

Communicating effectively...

Part 4

Preparation is key

Part 5

Getting off to a good start...

Part 6

Conducting your best tour...

Part 7

Ending on a high note...

TypeOnline Course
Price$90

Introduction

Learning new skills and applying them to your tours have been made easy with tour guide central expert advice and practical “how to” approach.

This course provides you with all the basic skills of tour guiding, starting with pre-tour planning to conducting the tour to bringing the tour to conclusion. The development process starts with the assessment of your current skills and tips on planning your development journey, so you can track your progress and make the most of your efforts.

Target Audience

Tour guides, educators, and tour and activity operators delivering experiences in:
Museums, Cultural sites, Historic sites, City tours, Bus tours, Nature walks, Zoos, Safaris, Wildlife Parks, Aquariums, Nature Reserves and more

Accreditation

Participants will receive a Level 2 Accredited Certificate upon the successful completion of all tasks and assessments of the Tour Guide Development Program. Certificate is accredited by ncfe, a leading British awarding organization

Key Learning Areas

Developing in depth knowledge

Communicating to inform and entertain

Conducting amazing tours

Knowing and managing your audience

Engaging guests and encouraging their participation

Here is what you will learn in this course

The importance of having in depth knowledge of your tour

Why pre-tour planning is essential to delivering a great tour

How confidence will boost your communication skills

Delivering a strong opening is key to an enjoyable journey

Few techniques to engage your guests and keep them that way

How to handle questions from guests in a professional manner

Tips on using microphones proficiently and why this is important

How to assess guest satisfaction levels during tour

Things you can do to add last minute value

Why ending on a high note is important

Course Curriculum

Part 1The journey starts here...Preview

The journey starts here

Before you embark on this journey

Assessing your skill levels

Let the journey begin

Part 2Developing in depth knowledge...Preview

Developing in depth knowledge

Introduction

Know your content

Part 3Communicating effectively...Preview

Communicating effectively

Communicating to Inform and Entertain

Keys to effective communication

Part 4Preparation is keyPreview

Preparation is key

Developing a checklist for all tour details

Getting Prepared

The importance of pre-tour communication

Part 5Getting off to a good start...Preview

Getting off to a good start

Making a good first impression

Bringing all the pieces together

Part 6Conducting your best tour...Preview

Conducting your best tour

The cardinal rule of guided tours

Reviving your tours

Part 7Ending on a high note...Preview

Ending on a high note

A strong conclusion is paramount

Going the extra mile