Part 1

Shaping guests experience...

Part 2

The three stages of an interpretive experience...

Part 3

Effective communication for ECO guides...

Part 4

Mastering the art of interpreting wildlife and nat...

Part 5

Understanding Audience types and motives...

Part 6

Content Development

Part 7

Conducting interactive tours...

Part 8

Dealing with difficult situations...

TypeOnsite Course
DateDec 9, 2018
Number of Registrations


This guide development program is the most comprehensive training program for tour leaders, eco-guides, park rangers and educators working as guiding in Safaris,  Zoos, Wildlife Parks, Aquariums, Biodomes, Natural reserves, and Conservation and Environmental agencies. The program will equip you with the knowledge and skills you need to interpret wildlife in an informative and engaging manner and to raise guests’ awareness of the threats facing our ecosystems. Hence gaining guests sympathy and inspiring and empowering them into conservation action

Target Audience

Tour guides, eco guides, park rangers, educators, and animal keepers delivering talks, shows, activities, and tours in:
zoos, wildlife parks, safaris, aquariums, botanical gardens, desert and marine conservation reserves, biodomes, conservation, and environmental agencies


Participants will receive a Level 3 Accredited Certificate upon the successful completion of all tasks and assessments of the program. A certificate is accredited by ncfe, a leading British awarding organization

Key Learning Areas

The Make of Interpretive Experiences

Mastering the art of interpretation

Knowing and managing your audience

Developing content

Communicating to enlighten and inspire

Here is what you will learn in this course

How to interpret wildlife

How to deliver conservation messages in an engaging manner

How to use different interpretation techniques to address different learning styles

How to organize information in an effective and structured manner

How to develop key messages and map them to the content of the tour

How to use storytelling techniques to deliver conservation messages

How to develop in depth knowledge of the factors that are threatening wildlife

How to use different techniques to engage guests

How to use props and biofacts to enrich the audience’s perspective of wildlife

How to deal with challenging situations

Course Curriculum

Part 1Shaping guests experience...Preview

Shaping guests experience

Understanding the difference between Experience and Visit

Traits of a memorable experience

Role of Tour Guide in Shaping Guest Experience

Part 2The three stages of an interpretive experience...Preview

The three stages of an interpretive experience

The three stages of a guest experience

Captivating audience attention with a strong opening

Setting the scene and managing expectations

Group management techniques

Transitioning and bridging

Closing the tour in a memorable fashion

Part 3Effective communication for ECO guides...Preview

Effective communication for ECO guides

The importance of proper practice in enhancing communication skills

Using the full capabilities of your voice

Techniques for effective use of body language

Using your hands to reinforce your words

Choosing your words to gain guests empathy and support

Part 4Mastering the art of interpreting wildlife and nat...Preview

Mastering the art of interpreting wildlife and nature

Revealing the true meanings of what guests see

Reading animal behaviour

Explaining how nature works

Establishing emotional links between guests and animals

Transitioning and bridging between exhibits

Using story telling to deliver key messages

Part 5Understanding Audience types and motives...Preview

Understanding Audience types and motives

The importance of being well prepared for the tour

Preparing well for your tour

Identifying the different types of visitors

Understanding guests needs

Recognizing guests different learning styles

Using age-appropriate techniques

Part 6Content DevelopmentPreview

Content Development

Developing in-depth knowledge of the topic

Mapping content around key messages

The importance of using accurate information

Striking a good balance between what you know and what you tell

Using information that is relevant to the audience

Part 7Conducting interactive tours...Preview

Conducting interactive tours

The importance of engaging audience in your tour

Use of Q&A techniques

Use of props and biofacts

Use of activities and role plays

Part 8Dealing with difficult situations...Preview

Dealing with difficult situations

Dealing with challenging situations

Dealing with difficult guests

Planning for worst case scenarios