Introduction

Learning new skills and directly applying them to your tours have never been easier with tour guide central expert instructions and practical “how to” approach.

Things won’t necessarily go smoothly in every tour – a fact that competent tour guides know too well and are always prepared for. This course provides tour guides with tried and tested techniques that will help them deal professionally and skillfully with difficult people and situations. Such situations range from dealing with medical emergencies to the commission tour guides are receiving from store owners.

Target Audience

Tour guides, educators, and tour and activity operators delivering experiences in:
Museums, Cultural sites, Historic sites, City tours, Bus tours, Nature walks, Zoos, Safaris, Wildlife Parks, Aquariums, Nature Reserves and more

Accreditation

Participants will receive a Level 2 Accredited Certificate upon the successful completion of all tasks and assessments of the tour Guide Development Program. Certificate is accredited by ncfe, a leading British awarding organization

Key Learning Areas

Dealing with difficult guests

Dealing with difficult situations

Here is what you will learn in this course

Dealing with difficult situations

Dealing with medical emergencies

Dealing with children on tour

Dealing with difficult guests

Dealing with complaints

How to handle the commission issue

Course Outline

Dealing with medical emergencies

Dealing with late guests

Dealing with children on tour

Dealing with intruders and disruptive people

Dealing with guests who do not speak the language

Dealing with talkative guests

Dealing with upset guests

Dealing with the Know It All

Dealing with complaints

Dealing with disrespectful guests

Dealing with inappropriate behaviors

How to handle the commission issue