
Introduction
Learning new skills and directly applying them to your tours have never been easier with tour guide central expert instructions and practical “how to” approach.
Things won’t necessarily go smoothly in every tour – a fact that competent tour guides know too well and are always prepared for. This course provides tour guides with tried and tested techniques that will help them deal professionally and skillfully with difficult people and situations. Such situations range from dealing with medical emergencies to the commission tour guides are receiving from store owners.
Target Audience
Tour guides, educators, and tour and activity operators delivering experiences in:
Museums, Cultural sites, Historic sites, City tours, Bus tours, Nature walks, Zoos, Safaris, Wildlife Parks, Aquariums, Nature Reserves and more
Accreditation
Participants will receive a Level 2 Accredited Certificate upon the successful completion of all tasks and assessments of the tour Guide Development Program. Certificate is accredited by ncfe, a leading British awarding organization
Key Learning Areas
Dealing with difficult guests
Dealing with difficult situations
Here is what you will learn in this course
Dealing with difficult situations
Dealing with medical emergencies
Dealing with children on tour
Dealing with difficult guests
Dealing with complaints
How to handle the commission issue
Course Outline
Dealing with medical emergencies
Dealing with late guests
Dealing with children on tour
Dealing with intruders and disruptive people
Dealing with guests who do not speak the language
Dealing with talkative guests
Dealing with upset guests
Dealing with the Know It All
Dealing with complaints
Dealing with disrespectful guests
Dealing with inappropriate behaviors
How to handle the commission issue