
Part 1
The 10 commandments of effective communication...

Part 2
How experienced tour guides lead tours...

Part 3
Enhancing guest participation...

Part 4
Delivering amazing service...

Introduction
Learning new skills and directly applying them to your tours have never been easier with tour guide central expert instructions and practical “how to” approach.
The course includes valuable tips and techniques on how to become a more effective communicator and command guest attention. The course also demonstrates how experienced guides lead tours and hence help you take your skills to a whole new level. The knowledge and skills you will gain from this course will have an immediate impact on the quality of your tours that will be witnessed in guest satisfaction levels and their positive reviews.
Target Audience
Tour guides, educators, and tour and activity operators delivering experiences in:
Museums, Cultural sites, Historic sites, City tours, Bus tours, Nature walks, Zoos, Safaris, Wildlife Parks, Aquariums, Nature Reserves and more
Accreditation
Participants will receive a Level 2 Accredited Certificate upon the successful completion of all tasks and assessments of the Tour Guide Development Program. Certificate is accredited by ncfe, a leading British awarding organization
Key Learning Areas
The 10 commandments of effective communication
How experienced tour guides lead tours
Enhancing guest participation
Delivering amazing service
Here is what you will learn in this course
10 tips that will improve your communication effectiveness
Satisfying basics needs first
Earning credibility and inspiring confidence before tour start
The art of group management
Useful techniques to handle guests of different cultures
8 tips to enhance your social skills
Starting tour on time
Engaging guests by showing not telling
Techniques to encourage guest participation
4 simple actions to deliver outstanding service
Course Curriculum
The 10 commandments of effective communication
Grab immediate attention
The power of simplicity
Be spontaneous
Change the pace
Use markers
Get rid of filler words
Best communicators are good listeners
Communicate with a purpose
Be selective
A memorable conclusion
How experienced tour guides lead tours
Understand needs
Earn Credibility
The truth will set you free
Manage your tour like a pro
Dealing with guests from different backgrounds
Be a people person
Keep the tour on time
Enhancing guest participation
The use of props and visual aid
Making the tour more interactive
Involving guests
Delivering amazing service
Meeting vs. Exceeding expectations
The four elements of Fish Philosophy