Part 1

The journey starts here – Using self-awareness a...

Part 2

Tour guide essentials - Mastering the fundamentals...

Part 3

Advanced tour guiding skills - Taking your skills ...

Part 4

The expert tour guide - How experienced guides lea...

Part 5

Dealing with difficult situations - Facing off to ...

TypeOnline Course
Price$595

Introduction

This course provides you with practical advice and expertise that will help you develop your guiding skills, so you can excel in leading tours and in getting rave reviews. Starting with pre-course planning and skills assessments to the most advanced levels of guiding skills and dealing with difficult situations, and hence saving you a lot of time and effort in the process.

 

Target Audience

Tour guides, educators, and tour and activity operators delivering experiences in:
Museums, Cultural sites, Historic sites, City tours, Bus tours, Nature walks, Zoos, Safaris, Wildlife Parks, Aquariums, Nature Reserves and more

Accreditation

Participants will receive a Level 2 Accredited Certificate upon the successful completion of all tasks and assessments of the Tour Guide Development Program. Certificate is accredited by ncfe, a leading British awarding organization

Key Learning Areas

Using self-awareness as your springboard to excellence

Mastering the fundamentals

Taking your skills to the next level

How experienced guides lead tours

Dealing with difficult situations and facing off to the challenges

Here is what you will learn in this course

How to create a baseline

How to analyze feedback and develop and execute your plan for personal growth

How to engage your guests

How to assess guest satisfaction levels during tour

How to end your tour on a high note

How to communicate effectively with guests

How to earn credibility and inspire confidence before tour start

How to encourage guest participation

How to tailor the experience according to guests’ needs

How to deal with difficult situations

How to deal with the commission issue

Course Curriculum

Part 1The journey starts here – Using self-awareness a...Preview

The journey starts here – Using self-awareness as your springboard to excellence

The need for a baseline

Assessment of People skills

Assessment of Technical skills

Assessing of Product Knowledge

Analyzing Feedback

Developing and executing your plan

Part 2Tour guide essentials - Mastering the fundamentals...Preview

Tour guide essentials - Mastering the fundamentals

The importance of having in-depth knowledge of your tour

Why pre-tour planning is essential to delivering a great tour

How confidence will boost your communication skills

Delivering a strong opening is key to an enjoyable journey

Techniques to engage your guests and keep them that way

Handling questions from guests in a professional manner

Using microphones proficiently

Assessing guest satisfaction levels during tour

Adding last minute value to your tour

Ending on a high note

Part 3Advanced tour guiding skills - Taking your skills ...Preview

Advanced tour guiding skills - Taking your skills to the next level

The 10 Commandments of Effective Communication

Satisfying basics needs first

Earning credibility and inspire confidence before tour start

The art of group management

Useful techniques to handle guests of different cultures

8 tips to enhance your social skills

Starting tour on time

Engaging guests by showing not telling

3 techniques to encourage guest participation

4 simple actions to deliver outstanding service

Part 4The expert tour guide - How experienced guides lea...Preview

The expert tour guide - How experienced guides lead tours

Benefits of being an early bird

Simple techniques to achieve high competency levels

Being the leader when leading tours

Using conversation starters to connect with guests

How active listening will help you learn more about your guests

Tailoring the experience according to guests’ needs 

Anticipating and catering to demands before they even arise

How taking quick action saves the day

A systematic approach to handling angry guests Learning from mistakes

Part 5Dealing with difficult situations - Facing off to ...Preview

Dealing with difficult situations - Facing off to the challenges

Dealing with medical emergencies

Dealing with late guests

Dealing with uninvited people

Dealing with children on tour

Dealing with guests who do not speak the language

Dealing with a talkative guest 

Dealing with angry guests

Dealing with “Know it all” guests

Dealing with complaints

Dealing with disrespectful guests

Dealing with inappropriate behaviors

Handling the commission issue